Terms and Conditions

These terms and conditions set out the basis on which you can visit our website, and buy goods through our service. This website is owned and operated by ShipShape Online Limited. Registered office: 18 Albion Street, Exmouth, Devon, EX8 1JL. Registered number: 1566358 in England and Wales.

Please read through these terms and conditions carefully before using this website, and also read our Privacy Policy regarding your personal information. We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by UK adult consumers only and for delivery within the UK.

We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order. If you have any questions or comments about the website, or want to ask us anything about our terms and conditions, please contact us.


ShipShape has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. Where a product's correct price is lower than that paid, we will refund the difference to you, and dispatch your order in the usual way. Where the correct price is higher you will have the option of proceeding with the order at the correct price, or canceling the order. Where a reduced price is shown on sale, the item(s) have been on sale at the higher price for 28 days or more.

Pricing and availability information is subject to change without notice. All prices are quoted in UK pounds sterling. All prices are inclusive of sales tax where appropriate but do not include delivery charges. Prices of goods displayed in and ordered through the website may differ from prices in store.

Order Processing

After you have placed an order with us, we will send an email acknowledgment of that order to your designated email address. This email is a confirmation and receipt of your order. If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.


Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that dispatch estimates are not guaranteed and that dispatch times should not be relied upon as such.


Payment can be made using most major credit and debit cards. Payments can also be made via PayPal.

Governing Law and Jurisdiction

The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.

Delivery & Collection

All deliveries are subject to stock availability and authorisation of your payment. We can deliver your order to an address of your choice or you can collect from one of our shops. The delivery address must be in the UK, and hold a valid postcode. We do not deliver to Eire or BFPO addresses. For home delivery, the delivery charge is the same, irrespective of the number of items ordered. For mainland UK and Northern Ireland there is a standard home delivery charge.

Orders can be placed and paid for online then collected from one of our stores when they are ready. You will be contacted by phone, email or SMS that your order is ready.


We make every effort to ensure that your order is carefully dispatched to you, and we hope that you're happy with your purchase. However, if you have any cause for dissatisfaction with your goods or they are faulty you may return them. Customised products are usually non-refundable and non-exchangeable following purchase, unless found to be faulty. To arrange a return or replacement, or if you have any questions in relation to this policy please contact us.

All of this is in addition to and does not affect your statutory rights.

How You Can Cancel this Agreement

Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us or calling us. Orders can only be cancelled before processing/dispatch has begun. Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

How We Can Cancel This Agreement

We reserve the right to cancel the order if; We have insufficient stock to fulfil your order, We are unable to obtain payment, We do not deliver to your area, A product fault or an error in the product description has been identified.

Use of the ShipShape website

All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to, ShipShape. You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.

Accuracy of Content

We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery. If, on receiving ordered goods, you have any cause for dissatisfaction you may be able to return them. Please read about our returns policy above. We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.

Damage to your Computer

We make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.

Links to Other Websites

We take no responsibility for the content or operation of third party websites that you may access embedded within or by following links from this website. We strongly advise that you read the privacy policy and terms and conditions relating to any third party websites that you visit. We do not hold any responsibility for any site, or its content, that has chosen to link to us.

Password and Security

If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you and we would therefore recommend that you use a password unique to ShipShape. If you have reason to believe that this may have been compromised, please change your password or contact us immediately.

Complaints and Your Rights

If you have a complaint about any goods you purchase from us please contact us so we can help you.

Updated June 2020.


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